Interview questions for Training manager
The Training Manager is primarily responsible for creating, implementing, and evaluating an organization’s leadership and management training. This involves identifying employees’ training and developmental needs. This person is also occasionally responsible for hiring, training, and managing training coordinators. Training managers plan, facilitate and/or coordinate the training and development activities and staff of an organization. They assess the needs of the organization and evaluate staff in order to provide effective training programs that enhance the performance of the organization. Training manager interview questions with sample answers
It’s helpful to have an organized approach to your answers during interviews.
The STAR method is a response strategy that’s easy to use and applicable to a wide variety of questions. STAR stands for:
• Situation: Cite a specific situation from previous work experience that illustrates the rest of your response. Usually, you identify a challenge you had to help resolve.
• Task: Tell the interviewer what your responsibility was in that situation.
• Action: Describe how you fulfilled your responsibility with specific actions. Explain how you concluded that your course of action was the best available.
• Result: Detail how your actions led to excellent outcomes for your employees and your organization.
The best way to interview a training manager is to ask the open-ended and situational HR interview questions that will help you confirm their work experience in leadership training. Ask about their successes, their failures, their preferred training techniques, and their process for evaluating what training programs need to be created. Ask about their management training curriculum. And, ask about their ability to build and lead a team of staff.
Tell me about your experience and knowledge with adult learning styles and preferences.
This question demonstrates the candidate’s knowledge and experience in the field of adult learning. You want a training manager who is knowledgeable about how adults learn and can create training in different formats to cater to their different learning styles and preferences. Since training can be a large expense for your organization, a skilled training manager should be able to develop training that’s effective for your employees. When a leader has training requests, I like to discuss the different learning styles and how we can adapt the training to these.
1. Is it good to have a training manager?
A training manager can’t always provide the exact training for employees that a specific department needs. Rather than getting the training manager skilled in that particular topic, it’s often more cost effective for the company to bring in a third-party training resource to train the workers.
2. How did you manage a training session that didn’t perform in the way that you anticipated?
This question illustrates the candidate’s ability to identify weaknesses in the communication and training process, and how that may be used as an opportunity to improve.
3. How did you manage to deal with a difficult manager during an individual training session?
This question illustrates the candidate’s ability to resolve conflict.
4. What training objectives are most important for a new employee’s first month?
As a training manager, you make sure new hires feel comfortable and understand what’s expected of them. Your interviewer wants to make sure you know how to help new employees enter their roles confidently and efficiently. This question is a good example of when an employer might not ask you to discuss a specific situation but you can still use the STAR method.
“I believe an employee’s first month should achieve two objectives: understanding expectations and the timeframes for each one. During orientations at my previous employer, I defined following the company code of conduct as a day one expectation and provided them the dates by which their department expected them to learn their software, file first reports and have their first presentation. Trainees were less anxious knowing our company provided them time to settle in yet maintained a respectful workplace at all times.”
5. What trends are you seeing in training today, and how are you staying up to date as new technology emerges?
The training field is rapidly changing, and this question is designed to test how aware the candidate is of the changes in the industry. A poor answer to this question could indicate that the applicant isn’t forward thinking and embracing the changes impacting the industry.
The training industry is exciting, and I’m thrilled to be a part of the change. I stay up to date with changes by networking with colleagues.”
6. Describe an instance where your training approach benefited your organization?
The instance you choose to share with an interviewer not only details your previous success, but also shows how you define success itself. This question helps an employer see what achievements you’re most proud of and helps them know what they could expect for you to do in their organization.
One of the most rewarding experiences of my career happened after receiving feedback from a marketing employee who wished they knew more about our product development team. I arranged cross-training between both departments. One marketer was so impressed with how our product developers met customers’ needs that they developed an ad campaign around the company’s commitment to user experience that ended up being a major success. My responsive training approach enabled an opportunity for employees and the business alike.”
7. How would you use your budget for training?
You may have to decide how to use a budget to maximize training outcomes. Your interviewer likely wants to understand which training resources you prioritize and confirm that you can responsibly manage the company’s money.
Each business values its training resources differently. To factor in the organization’s prior experience, I seek input from management and employees alike about which resources have been the most helpful for succeeding in their roles. I ensure the training budget continues to invest in these resources while determining how the organization can save money by spending less on resources and programming that don’t directly translate to improved performance. This provides flexibility for the business to meet future needs and invest in any new, intriguing training methods if they present themselves.