Interview questions for BPO Telecaller

Every fresher in India must apply to jobs within booming industries. Applying to such positions will surely lay a powerful foundation for the fresher’s career. One such booming industry is the BPO sector. For fresher, clearing multiple levels of BPO Interview Questions might seem daunting at first. But a right preparation strategy can take a fresher places and help them clear all the rounds.

1 .What according to you is a BPO?

BPO stands for Business Process Outsourcing. When a company decides to outsource some of its non-core work processes to another company with expertise in it, it is called Business Process Outsourcing.

2. What are the different types of BPOs?

BPOs can majorly be divided into following categories based on the jobs they perform:

a.) Administrative Department
b.) Purchase Department
c.) Selling Department
d.) Call Centre
e.) Back Office

3. Tell me something about yourself?

It is the most basic Question which every Interviewer asks at the time of Interview. So, in this case, the person who has faced this QuestionQuestion should uniquely impress the Interviewer by stating the qualities you hold in for the particular designation.

4.  Why do you want to join in BPO?

As per the increase in technology assessment, every business holder has an outsourcing department where they can excel with their skills and capabilities towards the work and with that people can groom themselves up with the massive interaction with different people having different skills and learn from them.

5. Why should we hire you?

This the question where a candidate gets confused easily. Instead of thinking too much, just easily answer it by defining all the qualities you hold and mention the qualities which will suit best to fit you for this profile.

6. What is the difference between the shore and offshore outsourcing?

The difference between shore and offshore is simple when any project or work has been allotted outside the country and not nearby it is known to be as offshore outsourcing. If anything is outsourced neighbouring country, then that will be shore outsourcing.

7. What is multi outsourcing?

Multi sourcing applies to any business area, but is commonly used when referring to IT outsourcing and IT services. It was introduced by a market technology research firm in 2005 and is most frequently used by large enterprises, where IT operations and technology infrastructure are contracted out to multiple vendors. This outcome-focused outsourcing offers better visibility into real project status information.

8. What is manufacturer outsourcing?

An Manufacturer Outsourcing is a common outsourcing service. Companies that involve production of goods need to understand ‘What is outsourcing?’ This is mostly quite industry-specific. Companies which lack economies of scale take it up to compete with larger enterprises.

9. What is process-specific outsourcing?

Process-specific Outsourcing means outsourcing specific operation-related aspects to other companies or units that specialize in them. E.g. Myntra can outsource the delivery of a packaged dress to a courier company like BlueDart or Ekart. This comes with details like delivery timelines, customer contacts and costs, which may allow a company to focus on its strength and improve customer service.

10. What is offshoring?

The practice of offshoring is outsourcing business functions to another country. Work is often ‘offshored’ to reduce labor costs. It is a strategic way to enter new markets and tap cheap talent, which was unavailable domestically.

11. What is reshoring?

Companies earlier used to send manufacturing jobs from the US to areas like China and India for low-costs. However, manufacturers began to realize that offshoring production services to Asian countries was not as cost-effective. So this realization led US-based companies to start bringing their offshore manufacturing jobs back home. This process is referred to as reshoring. Some companies are going even further and doing insourcing —which is the opposite of Outsourcing.

12. Are you Comfortable with the shifts and as well night shifts?

When it comes to the shifts, then a person who is willing to work in a BPO Sector and also well prepared to crack down the Interview should not lack behind by saying the direct answer.

13. Why do you see BPO as your Career?

BPO has always been a career opportunity for me as you are exposed to a new field, wherein a person can develop the personality and communication skills. Apart from it, BPO is a well-diversified Industry.

13. Why Companies Outsource?

Companies outsource because it is cost-saving and focus on core activities leading ahead to get quality work done by the expertise in that domain.

14. Will you be comfortable handling customers on the phone?

Say Yes! It is the most essential thing interviewer wants to know about your ability to handle the customers on call, because the main task involves here is to manage the customers and resolve their queries.

15. What are the different types of BPO?

Most people don’t know about different types of BPO and think it as a call centre one. Still, the fact is outsourcing a process hold different aspect, which is way helpful, and that is why every business holds the BPO department to go with the flow and easily make it viable and accurate. The different types of BPO are:-
• Administrative Department
• Purchase Department
• Selling Department
• Back Office
• Call Centre

16. What are the services offered by BPO companies?

• Transaction and Payment processing
• Accounts Management
• Document management
• Tele-marketing services
• Order Management
• Technical support
• Customer support services

17. Will you be comfortable handling customers on the phone?

Say Yes! It is the most essential thing interviewer wants to know about your ability to handle the customers on call, because the main task involves here is to manage the customers and resolve their queries.

18. Why do you think you will do well in this job?

This is another question wherein an interviewer wants to know about your mindset. In this situation, mention several reasons like experience, interest and skills.