Job Description

Career Opportunity:

• • Counsels and assists Program’s customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
  • Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program
  • Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
  • Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
  • Provides motivational support to customers during the job search process
  • Identifies training needs and ensures appropriate training
  • Facilitates job readiness/search workshops
  • Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
  • Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
  • Successfully documents customer success stories internally and externally.
  • Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
  • Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer

Position Requirements

• BA/BS psychology, marketing, business, human resources or related fields with two plus years relevant work experience preferred
• Experience working with youth particularly in human services or workforce development or an equivalent combination
• Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely.
• The ability to relate well with young adults and have the ability to motivate.
• Knowledge of various job search strategies, resources and actions plans.
• Ability to follow instructions well.
• Adaptable, flexible, and a fast learner.
• Creative and able to meet deadlines.
• Works well under pressure and goal oriented and works well within a team concept.
• Demonstrated customer service skills.
• Demonstrated computer skills, with experience using word processing and spreadsheet software applications.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.

Additional Information

ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.