Job Description

Roles and Responsibilities:

• Drives automation opportunity identification and assessment within the Shared Services and outsourced organizations
• Leads and participates in various types of interviews, meetings or workshops to define and design automation solutions
• Develop and maintain processes, including constructing and maintaining efficient, reusable and reliable code with robotic process automation software and tools
• Experienced in testing activities, including integration testing, end-to-end testing and user acceptance testing
• Leads and participates in the problem identification / error resolution process,  including tracking, repairing and reporting defects
• Creates, edits, revises and finalizes life cycle deliverables such as requirements specifications, solution design documents, and operating instructions (i.e. SOP)
• Creates and maintains process, technical, project or other documentation, as may be required, to support development, project management and training
• Coordinates sign-off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment
• Performs code review of service provider automations and provides constructive feedback to ensure quality of code
• People Management, Personality Traits and Other Desired Skills:
• Ability to work well with business analysts, programmers, vendors and end users in cross functional teams
• Ability to take on complex assignments as the lead, and assume increasingly greater leadership roles and responsibilities.
• Build relationships with end users, peers, management and third parties
• Ability to prioritize, schedule and complete development and testing required for multiple applications with overlapping schedules
• Strong verbal and written communications skills, articulate, speaks and writes English well
• Self-starter, comfortable working in a busy and dynamic environment with competing priorities
• Knows how to prioritize requests effectively and efficiently and work with a sense of urgency
• Projects an image of professionalism and enthusiasm
• Proactive, persistent and dependable
• Excellent time management skills