Specialist

  • Management
  • Contract
  • 6 days ago
  • United States ,New Jersey

Job Information

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    Salary USD - US Dollar 3,000 - 5,000 / Monthly
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    Shift Normal
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    Number of vacancies* 1 opening
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    Job level* Entry Level
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    Job experience* 5+ years
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    Job qualification* Higher Secondary

Job Description

QUALIFICATION:

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

 (1.) To provide support for on call escalations and doing root cause analysis of given issue. 

(2.) To independently resolve tickets within agreed SLA of ticket volume and time.

(3.) To adhere to quality standards, regulatory requirements and company policies. 

(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts. 

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

SKILLS:

Tools and Standards-Product Engineering Tools-Agile.

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