Site Manager

  • Customer Support
  • Full time
  • 5 days ago
  • United States

Job Information

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    Salary USD - US Dollar 20,000 - 30,000 / Monthly
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    Shift Round
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    Number of vacancies* 2 openings
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    Job level* Mid-Level Management
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    Job experience* 3+ years
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    Job qualification* Higher Secondary

Job Description

POSITION PROFILE

Supervises day-to day operations and staff of MS sites. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 7-12 employees or $50 – 80K in services revenue per month at a single site.

JOB DUTIES AND RESPONSIBILITIES

    • Routinely demonstrates and creates a helpful and positive work culture.
    • Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
    • Conducts themselves at all times as the public image of the company in accordance with RICOH’s code of ethics.
    • Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.
    • Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
    • Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
    • Meets quality and deadline standards by the effective use of job scheduling practices.
    • Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
    • Provides training on work flow and machine operations when necessary.
    • Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
    • Increases employee retention by achieving turnover and average tenure goals.
    • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
    • Improves quality of operations and improves consistency by implementing company performance and operation procedures.
    • Ensures that location is properly staffed by matching employee skills and equipment with production demands.
    • Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
    • Motivates employees and recognizes their accomplishments in a timely manner.
    • Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
    • Completes site reports and other paperwork as necessary.
    • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

Typically Required:

  • High school or GED is required.
  • 3+ years experience in a related field is required.
  • Experience in delivering classroom and/or informal training sessions are required.
  • Experience in operation of the most advanced machines, performing complex jobs, is required.

Ricoh is an EEO/Affirmative Action Employer — Minorities/Women/Protected Veterans/Disabled.

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