Shared Services-Senior Process Manager

  • Information Technology
  • Full time
  • 1 week ago
  • India ,Mumbai

Job Information

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    Salary INR - Indian Rupee 30,000 - 50,000 / Monthly
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    Shift Morning
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    Number of vacancies* 2 openings
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    Job level* Executive
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    Job experience* 3+ years
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    Job qualification* B.Tech/BE - Bachelor of Engineering

Job Description

Senior Quality Manager

India | Full-time (FT) | Technology
Shift Timings – General Shift| Management Level – Senior Manager | Travel Requirements – NA

Specialism – Six Sigma Black Belt, Process Excellence, Quality, BFSI

 Senior Quality Manager Responsibilities

• Execute large-scale transformation projects with complex process structures across domains.

• Understand complex processes, analyse, plan and implement process improvement needs.

• Identify opportunities for improvement in processes.

• Develops metrics that provide data for process management and indicators for future improvement opportunities through various methodologies.

• Measures performance against process requirements, aligning improvement projects to close performance shortfalls

• Oversees the development of quality service delivery for assuring high quality services that meet customer needs

• Develops, implements, and leads key process improvement efforts and influences cross-functional efforts

• To develop and implement a metric based process to review performance across all processes

• Provides coaching and mentoring to ensure effective completion of improvement projects and promote quality culture.

• To conduct action workouts and permeate the knowledge of lean tools in the organization.

• Execute and lead key projects delivering tangible results for the business, also aligning team members on key organizational priorities

Minimum Qualifications

  • Bachelor’s degree in any field
  • Six Sigma Black Belt Certified
  • Overall 7 – 10 years of experience with 2-3 years of experience in Transformation, Risk & Compliance in BFSI domain
  • Strong Analytics & Communication skills

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