SERVICE DELIVERY MANAGER

  • Business Services
  • Full time
  • 3 years ago
  • India ,Hyderabad

Job Information

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    Salary INR - Indian Rupee 20,000 - 30,000 / Monthly
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    Shift Normal
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    Number of vacancies* 3 openings
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    Job level* Entry Level
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    Job experience* 5+ years
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    Job qualification* B.Tech/BE - Bachelor of Engineering

Job Description

Qualification:

Bachelors,Masters degree in Finance,Accounting,Management

  • Professional degree such as CA,ICWA,CFA would be an added advantage.

Responsibility:

Business,Customer,Articulate,communicate in a manner which is understood by clients,end users

  • Connect with the customer and provide highest level of satisfaction to the customer.
  • Effectively communicate information on products,services or trouble shoot issues within the specified time frames as agreed.
  • Strive to understand and resolve issues,queries at the first instant.
  • Product Control.
  • Produce daily and monthly profit and loss (PnL)timely and accurately.
  • Accurately process manual adjustments.
  • Flag any identified operational issues to superiors.
  • Check and ensure feed completeness.
  • Resolve upstream issues(like feeds system downtime etc)in conjunction with IT shared services.
  • Valuations Control.
  • Run the reports from different risk management systems (RMS )for the computation of variance.
  • Run the initial reports for various reserves.
  • Run the fair value hierarchy(FVH)reports and reconcile the Month over month (MOM).
  • Calculate Valuation uncertainty calculations(eg Prudential Valuations and internationa financial reporting standards(IFRS13).
  • Run Controls reports and update the documentation.
  • Finance and Accounting.
  • Reconciliation of non key accounts with low value impact.
  • Conduct first level reconciliation of general ledger (GL) and Sub Ledgers with low value.
  • Escalate unreconciled items.
  • Support resolution of GL reconciliation within time lines.
  • Perform journal entry posting with addition,deletion control with necessary approvals.
  • Process vendor invoices within agreed service level agreement (SLA).
  • Set up vendor as per process guidelines.
  • Perform two,three way match (goods receipt(GR) purchase order(PO) and Invoice)for PO Invoice (as applicable).
  • Follow appropriate approval process for non PO Invoices.
  • Detecting duplicate invoices and avoiding duplicate payments.
  • Validate invoices which are due for payment run.
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