Job Description

QUALIFICATION:

Candidate’s with excellent IT Infrastructure [ Server] Data Analytical Skills. 

Skills: 
• Data Analytics experience
o Performance data interpretation
o Understanding and identifying data anomalies
• Operational infrastructure knowledge
o Virtualization knowledge (Virtual Center – Cluster – Host – VM)
o Server, Storage, Database, Network high level knowledge
• Customer communication/interaction skills
• SQL knowledge will be a plus

(1.) – Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes.
– Collate audit findings, analyse the same and prepare reports on the findings
– Support to the LoB HR to come up with an action plan based on the audit findings
– Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance

(2.) – Prepare reports periodically for the CoE review with the Senior Management
– Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
– Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
– Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs
– Share reports with the supervisor for review and circulation to relevant stakeholders
– Provide inputs (if any) on improving the current reports

(3.) – Study the HR plan and understand requirements from the CoE
– Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
– Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
– Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
– Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
– Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
– Respond to customer queries as and when required and escalate to supervisor when required