Senior customer service representative

  • 2 years ago

Job Information

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    Salary INR - Indian Rupee 100,000 - 200,000 / Monthly
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    Shift Morning
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    Job level* Executive
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    Job experience* 1+ year
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    Job qualification* B.Tech/BE - Bachelor of Engineering

Job Description

JOB DESCRIPTION:

Provides Technical Assistance and resolve the end customer issues as per defined SLA. , Able to work independently and efficiently to meet SLA , Able to promptly answer support related email, phone calls and other electronic communications and meet the qu

(1.) AttendanceorLogin HoursorUnsechduled Leave

(2.) Improving skill level throughSelf development or nominating training programs.
Skill reverification Tests (3.) Meeting Quality Scores
and bringing Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed all agreed Productivity parameters as defined for the process.

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