Senior Customer Service Representative

  • Customer Support
  • Full time
  • 4 years ago
  • United States

Job Information

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    Salary USD - US Dollar 10 - 100 / Weekly
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    Shift Normal
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    Number of vacancies* 2 openings
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    Job level* Executive
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    Job experience* 2+ years
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    Job qualification* Diploma

Job Description

Responsibilities:

This position does not have direct reports.
Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours of Operation: We ask that your availability be between the hours of 8am – 8pm M-F and 9:30am-6pm on Saturdays. Agents will work 5 days a week, 8 hour shifts.

Education and/or Experience:

Minimum of a high school diploma or general education degree (GED); minimum of six months related experience and/or training; or equivalent combination of education and experience, preferably in a contact center. 

Language Skills:

Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.

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