Senior Customer Service Representative

  • Customer Support
  • Full time
  • 4 years ago
  • United States ,North Carolina

Job Information

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    Number of vacancies* 15 openings
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    Job level* Executive
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    Job experience* 3+ years
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    Job qualification* Any Bachelor Degree

Job Description

QUALIFICATION:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard. 

(1.) Meet the defined Quality Scores. Innovation & Process Improvement.

(2.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.

(3.) To consistently meet or exceed CSAT parameters as defined for the process. 

(4.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process.

 (5.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests.

SKILLS:

Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

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