Senior Customer Service Representative

  • Customer Support
  • Part time
  • 5 days ago
  • United States

Job Information

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    Salary USD - US Dollar 1,000 - 3,000 / Monthly
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    Shift Normal
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    Number of vacancies* 2 openings
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    Job level* Entry Level
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    Job experience* 2+ years
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    Job qualification* Higher Secondary

Job Description

QUALIFICATION:

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard.

(1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process. 

(2.) Improving skill level through Self development / nominating training programs
Skill re verification Tests. 

(3.) Meet the defined Quality Scores. Innovation & Process Improvement.

(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.

(5.) To consistently meet or exceed CSAT parameters as defined for the process.

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