Process Trainer

  • BPO
  • Full time
  • 6 days ago
  • India ,Nagpur

Job Information

  • icon
    Salary INR - Indian Rupee 20,000 - 30,000 / Monthly
  • icon
    Shift Normal
  • icon
    Number of vacancies* 1 opening
  • icon
    Job level* Entry Level
  • icon
    Job experience* 5+ years
  • icon
    Job qualification* B.Tech/BE - Bachelor of Engineering

Job Description

Job Description
  • 1. Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
  • 2. Conduct and periodically review contents/initial training material of the initial training of New Hires of the process.
  • 3. Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
  • 4. Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.
  • 5. Evaluate client’s training requirements and establish training goals/completion milestones
  • 6. Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.
  • 7. Coordinate training activities looping in Hexaware and client stakeholders.
  • 8. Facilitate role-playing, test, certification, and remediation.
  • 9. If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates;
  • 10. Work with the internal management staff to develop and facilitate motivational activities for the advisors.
  • 11. Provide assistance in developing cross-training materials and SOPs, as required;
Job alerts

Receive emails for the latest jobs matching your search criteria