Job Information
Job Description
QUALIFICATION:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
(2.) Improving skill level throughSelf development / nominating training programsSkill reverification Tests
(3.) Meet the defined Quality Scores. Innovation & Process Improvement
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
(5.) To consistently meet or exceed CSAT parameters as defined for the process.
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