MF Operations Manager

  • Administrator
  • Full time
  • 3 years ago
  • India ,Hyderabad

Job Information

  • icon
    Salary INR - Indian Rupee 30,000 - 50,000 / Monthly
  • icon
    Shift Normal
  • icon
    Number of vacancies* 2 openings
  • icon
    Job level* Entry Level
  • icon
    Job experience* 5+ years
  • icon
    Job qualification* B.Tech/BE - Bachelor of Engineering

Job Description

Job Description

Key skills required for the job are:

  • Zabbix-L3 (Mandatory)

As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.

Minimum work experience:5 – 8 Years

“As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

Job alerts

Receive emails for the latest jobs matching your search criteria