Job Description

Essential Functions – may include, but are not limited to:

• Employee is required to attend work

• Ensure service standards are continually achieved in area of responsibility

• Excellent command of customer service skills, modifying approach in dealing with different people and situations, keeping commitments made to customers on a timely basis

• Ensure a high level of customer service by branch staff

• Resolve complex research situations for both customers and branch staff

• Frequently manage branch in the absence of the Branch Manager

• Adjust to various branch traffic flows while maintaining efficiency and accuracy of work performed

• Effectively demonstrate knowledge of all Bank products and services to successfully identify and satisfy customer needs

• Contribute to the achievement of established branch goals, assist in the planning of sales related activities

• Respond to inquiries on mortgage and loan rates; conduct application interviews; process applications on computer; close and disburse loans

• Develop and promote customer relations and Bank services and products; open accounts, cross-sell products and services, and make referrals when appropriate

• Ensure that the Bank’s security policy and program and the Bank’s loss prevention guidelines are carried out within the branch

• Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal Regulations

• required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number.

• Accurately complete forms, applications and reports.

Other Functions

• participate in Banking and civic organizations to promote the Bank’s image and visibility within the community.

• assist with staffing, hiring, discipline, coaching and development of branch staff.

• directly supervise teller line in absence of Head Teller.

• may process returned checks and night deposit transactions.

• perform other duties as required.