Job Information
Job Description
QUALIFICATION:
To be responsible for providing customer service, resolving all customer queries, processing orders, explaining client products & handling complaints.
(1.) To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement.
(2.) To document customer interactions & transactions recording the details of inquiries, complaints & comments.
(3.) To follow all documented procedure to handle open cases/escalations.
(4.) To resolve customers issues/queries effectively & efficiently ensuring clear communication & customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.
SKILLS:
Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service
Receive emails for the latest jobs matching your search criteria