Graduate Engineer Trainee

  • Engineering
  • Full time
  • 4 years ago
  • United States ,Ohio

Job Information

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    Salary USD - US Dollar 15,000 - 20,000 / Monthly
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    Shift Normal
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    Number of vacancies* 1 opening
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    Job level* Entry Level
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    Job experience* 3+ years
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    Job qualification* Any Bachelor Degree

Job Description

QUALIFICATION:

To resolve assigned tickets in adherence to agreed SLA and quality standards of the company .

(1.) To maintain high login Efficiency (Availability) for customers

(2.) To resolve tickets within agreed SLA of ticket volume and time.

(3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.

(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.

(5.) To update worklogs and follow shift/ escalation process and process compliance.

(6.) Work on value adding activities such Knowledge base update & self development.

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