Responsible for providing on-site support to BD customers that includes, but is not limited to: preventive maintenance, repairs, installation and service of diagnostic instrumentation, holiday and weekend on-site support, marketing, exhibitions and clinical trials support.
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide follow-up service by calling customers who have recently been provided service
Ensure service was complete and satisfactory to the customers’ needs
Properly maintain car stock inventory, test equipment, tools, and technical data
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
Display maturity and judgment in time management and expense control
Maintain expense levels within the established guidelines for field service travel and sites visits
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
Properly maintain and utilize company vehicle as outlined by current corporate fleet policy.
Interface effectively with other departments and managers to resolve customer problems and issues.
Perform other duties as assigned.
Accountable for providing support to customers that meet BD standards of superior quality service at all times. Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts. As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
High School Diploma/GED is required.
Associate Degree in Electronics/Computers/Biomedical Engineering is desired.
Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is a plus.
A technical background is a plus.
Must have effective communication and customer service skills including technical writing and training.
Must have effective interpersonal skills, organization/prioritization and administrative skills.
PC-based equipment and application software knowledge highly preferred.
A technical degree or related certification is a plus.
Must possess and maintain a valid state-issued driver’s license and meet BD’s auto safety standards.
Ability to travel 90% of the time – with 40% overnight travel
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