Instruct driver on where to pick-up and deliver loads
provide accurate and detailed information regarding directions, load information, pick-up/delivery times and other load related information
Proactively communicates with dispatch team on all load and/or driver issues; includes a proactive review of pre-plans for deliveries
Communicates and addresses all challenges to dispatch team and dispatch supervisor and provide possible solutions
Maintain communication with drivers and identify any existing and/or potential service failures/issues; attempts to minimize impact to the customers
Accurately input load and driver related information as well as actively update drivers routes/plan for the week, and communicating with dispatch team to make sure everyone stays on the same page
Coordinate company/customer needs with driver availability while ensuring drivers stay within hours of service requirements
Coordinate with dispatch team, brokers, and customers to find loads for drivers to haul, ensuring loads stay within the legal capabilities of the equipment and maintain our company required rate per mile
Understands how weather/traffic impacts travel time
Prioritizes loads while ensuring customer needs are met through coordination and continuous communication with production, dispatch team and dispatch supervisor
Requirements
Customer service experience
Ability to multitask in a fast pace environment
USA Geographical knowledge
Knowledge of the trucking industry and ability to assist customers with their needs
Prior related experience helpful
Previous dispatch experience (preferred)
Excellent organizational, critical thinking, problem solving and decision-making skills
Ability to make sound decisions and manage several processes in a fast-paced environment
Strong oral and written communication skills
Proficiency in Microsoft Word and Excel
Well organized and self-directed team player
Detail oriented individual who is committed to the sustainability of the company
Strategic contributor in long and short range strategic planning
Effective listening skills necessary to elicit options and ideas in support of team relationship
Assists in routing and coordinating of workload
Must be able to keep a cool head and foster positive driver/dispatch relations
Promote and encourage safety
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