• Customer Support
  • Contract
  • 4 days ago
  • United States

Job Information

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    Salary USD - US Dollar 5,000 - 7,000 / Monthly
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    Shift Night
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    Number of vacancies* 2 openings
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    Job level* Executive
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    Job experience* 2+ years
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    Job qualification* Any Bachelor Degree

Job Description

Duties & Responsibilities

  • Resolve inbound phone calls from drivers
  • Instruct driver on where to pick-up and deliver loads
  • provide accurate and detailed information regarding directions, load information, pick-up/delivery times and other load related information
  • Proactively communicates with dispatch team on all load and/or driver issues; includes a proactive review of pre-plans for deliveries
  • Communicates and addresses all challenges to dispatch team and dispatch supervisor and provide possible solutions
  • Maintain communication with drivers and identify any existing and/or potential service failures/issues; attempts to minimize impact to the customers
  • Accurately input load and driver related information as well as actively update drivers routes/plan for the week, and communicating with dispatch team to make sure everyone stays on the same page
  • Coordinate company/customer needs with driver availability while ensuring drivers stay within hours of service requirements
  • Coordinate with dispatch team, brokers, and customers to find loads for drivers to haul, ensuring loads stay within the legal capabilities of the equipment and maintain our company required rate per mile
  • Understands how weather/traffic impacts travel time
  • Prioritizes loads while ensuring customer needs are met through coordination and continuous communication with production, dispatch team and dispatch supervisor


  • Customer service experience
  • Ability to multitask in a fast pace environment
  • USA Geographical knowledge
  • Knowledge of the trucking industry and ability to assist customers with their needs
  • Prior related experience helpful
  • Previous dispatch experience (preferred)
  • Excellent organizational, critical thinking, problem solving and decision-making skills
  • Ability to make sound decisions and manage several processes in a fast-paced environment
  • Strong oral and written communication skills
  • Proficiency in Microsoft Word and Excel
  • Well organized and self-directed team player
  • Detail oriented individual who is committed to the sustainability of the company
  • Strategic contributor in long and short range strategic planning
  • Effective listening skills necessary to elicit options and ideas in support of team relationship
  • Assists in routing and coordinating of workload
  • Must be able to keep a cool head and foster positive driver/dispatch relations
  • Promote and encourage safety
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