Deputy Manager

  • Information Technology
  • Full time
  • 3 years ago
  • India ,Noida

Job Information

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    Salary INR - Indian Rupee 30,000 - 50,000 / Monthly
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    Shift Normal
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    Number of vacancies* 2 openings
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    Job level* Entry Level
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    Job experience* 2+ years
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    Job qualification* B.Tech/BE - Bachelor of Engineering

Job Description

JOB DESCRIPTION:

Business Development Representative

(1.) To provide support for on call escalations and doing root cause analysis of given issue.

 (2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

QUALIFICATION:

Business Development Representative

(1.) To provide support for on call escalations and doing root cause analysis of given issue.

 (2.) To independently resolve tickets within agreed SLA of ticket volume and time.

(3.) To adhere to quality standards, regulatory requirements and company policies.

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

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