Analyst, Dispensing Returns

  • Logistics
  • Part time
  • 3 days ago
  • United States

Job Information

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    Salary USD - US Dollar 1,000 - 3,000 / Monthly
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    Shift Round
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    Number of vacancies* 2 openings
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    Job level* Entry Level
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    Job experience* 2+ years
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    Job qualification* Higher Secondary

Job Description

Job Description

  • Provide support for all Dispensing RMA requests
  • Manage incoming RMA requests for strategy, creation, processing and validation
  • Analyze data according to RMA protocol and provide results to Sales
  • Coordinate and create de-implementation timelines
  • Collaborate with logistics regarding physical pick up of equipment
  • Data Analysis to identify the population of contracts that require manual termination related to returns
  • Determine if return request should follow RMA protocol or CSO protocol
  • Escalate exception return requests for approval
  • Communicate and properly set the expectation of when billing will cease for a return order
  • Support Filed and Logistics with processing Move Forms (Review assets, Ensure site relationship, Submission)
  • Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following:
  • General understanding of revenue recognition guidelines and accounting principles
  • Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed
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