AM & DM Operations

  • BPO
  • Full time
  • 6 days ago
  • India ,Nagpur

Job Information

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    Salary INR - Indian Rupee 15,000 - 20,000 / Monthly
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    Shift Normal
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    Number of vacancies* 2 openings
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    Job level* Executive
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    Job experience* 2+ years
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    Job qualification* B.Tech/BE - Bachelor of Engineering

Job Description

Experience

  • 1. Minimum of 1+ year as an Assistant Manager
  • 2. Needs to be high on responsibility and ownership
  • 3. Should have managed multiple processes and ensured delivery within timelines
  • 4. Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
  • 5. Extensive experience with telephony and workforce management software programs
  • 6. Experience required with inbound/outbound contacts and back office preferred – experience integrating multiple channels into a service model
  • 7. Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
  • 8. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities
  • 9. A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization

Education: Graduates from any stream

Mandatory:

  • 1. Adherence to company policies, rules and regulations
  • 2. To follow quality processes thoroughly using checklist standards.
  • 3. Responsible for complying with all QMS and ISMS Policies and procedures
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