Salary
INR - Indian Rupee 15,000 - 20,000 / Monthly
Shift
Normal
Number of vacancies*
2 openings
Job level*
Executive
Job experience*
2+ years
Job qualification*
B.Tech/BE - Bachelor of Engineering
Job Description
Experience
1. Minimum of 1+ year as an Assistant Manager
2. Needs to be high on responsibility and ownership
3. Should have managed multiple processes and ensured delivery within timelines
4. Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
5. Extensive experience with telephony and workforce management software programs
6. Experience required with inbound/outbound contacts and back office preferred – experience integrating multiple channels into a service model
7. Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
8. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities
9. A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
Education: Graduates from any stream
Mandatory:
1. Adherence to company policies, rules and regulations
2. To follow quality processes thoroughly using checklist standards.
3. Responsible for complying with all QMS and ISMS Policies and procedures
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