Collaborates with Contract Directors and Contract Managers with day-to-day management of information related to current and potential clients, special projects, report generation, and presentation materials.
Creates and manages reports to track contracts. Extracts information as requested and supplies information in a clear and legible manner. Secures missing contract information from clients and provides feedback and recommendations on information, as appropriate.
Develops and maintains a professional working relationship with various internal departments and external clients in order to help further support the needs of the Contracting Team. Resolves issues or routes questions accordingly.
Processes requests and notifications received from internal departments and external clients, coordinates meetings, and responds to different account assignments.
Communicates to clients and recommends enhancements to contracted programs. Ensures a consistent flow of communication between internal team members in addition to external clients.
Manages the contract routing and signature process, and manages internal contract documentation ( i.e., status reports ).
Participates in, leads and contributes to monthly Coordinator/Analyst meetings to discuss current issues and other predetermined topics, as appropriate.
Bachelor’s degree OR a High School Diploma/GED and at least three (3) years of experience working with contracts
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience using Microsoft Office
Prior experience with 3rd party contracts setup and implementation.
Prior experience working in managed care or pharmacy field.
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